Personal data or information, means any information about someone from which that person can be identified. It does not include data where the identity has been removed for example anonymous data.

We may collect, use, store and transfer different kinds of personal data about you such as:

• Identity information includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

• Contact information includes address, email address and telephone numbers.

• Financial Data includes bank account and payment card details.

• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

• Usage Data includes information about how you use our website and services.

• Marketing and Communications Data includes your preferences in receiving marketing from us.

We use different methods to collect data from and about you including through:

• Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc. This includes personal data you provide when you:

  • apply for our products or services;

  • engage our services, or

  • give us feedback.

• Your IP address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy.

When you register with us or request any of our services we need to know:

• Your name, postal address and post code. We need this to register any contract between us and send any formal documents by email or post as and when required.

• Your telephone number(s). For continued communications, or if there are any problems, or we need to check anything, we need to be able to contact you quickly.

• Your email address(es). As with the above we use email addresses for regular communication and in the near future to submit invoices.

If you have agreed to receive marketing communications these may also be sent by email or post.

We gather this information to allow us to process your registration, communicate with you and process sales. The relevant information is then retained by Proper Sound unless you instruct us to remove it. 

If you write to us we may keep a record of the correspondence.

We will not share or pass your data to anyone else unless:

• That person or organisation is acting on our behalf. For example, your address and contact details will be given to third-party carriers and postal fulfilment providers to enable deliveries to be completed.

• We are required by the law to do so.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

From time to time we may also wish to provide you with information about special features of our website, promotions, or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to info@propersound.co.

We use cookies and similar technologies, such as tags and pixels, on our website and mobile apps to improve your customer experience. You can disable these, but this may affect your customer experience.

These cookies are necessary. A ‘cookie’ is a small text file that is placed on a user’s computer hard drive by a website. There are several types of cookie and the most common are often referred to as ‘session cookies’. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the site. Our website only uses short-lived ‘session cookies’ in order to provide the stated functionality for users.

We know it is important to protect and manage all personal data.

We have put in place appropriate security measures to prevent your personal data from being altered or disclosed, accidentally lost, used or accessed in an unauthorised way.

In the unforeseen circumstance of a suspected personal data breach we will notify you and any applicable regulator where we are legally required to do so.

Your personal data is stored electronically. We use computer safeguards such as firewalls and data encryption to protect our database. This is only accessed by responsibly trained personnel and/or our third-party IT support providers who will also access the servers and the data from time to time.

We will not pass personal data to anyone else unless that person is acting on our behalf, you give us express consent, or we are required by law to do so.

Whilst we take appropriate technical and organisational measures to safeguard personal data, it should be noted that we cannot guarantee the security of any personal data that you transfer over the internet to us.

How long will you use my personal data for?
We will keep your information for the length of any prospective or contractual relationship you have with us, and thereafter for a period of up to 6 years unless you specifically request to have it erased. Contact info@propersound.co if you wish to do so.

We will not keep your personal information for any purpose for longer than is necessary and will only retain the personal information that is necessary in relation to the purpose of transacting business with you. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

We may retain your data for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. In some instances, laws may require Sandbach Masonic Hall to hold certain information for specific periods other than that listed above.

• You have the right to withdraw your consent for us to process your personal data. This cannot be given retrospectively.

• You have the right to request that any errors in the personal data we hold for you are corrected. We rely on you to keep us informed of any changes to your personal data. 

• You have the right to request that the personal data we hold about you is erased (the right to be forgotten). If you wish to do so, then please email us at info@propersound.co.

• You have the right to access your personal data we have on file. In order to see this please email info@propersound.co with your request and you will receive a response within one month of the date of your request.

• You have the right to object to us using your personal data for marketing purposes. We do not sell or share your personal data with any third parties who will use it for marketing purposes. 

• You have the right to complain to the ICO if you consider that our processing of your personal data breaches the data protection regulations that are in force at that time.

When you submit your information, we will specifically request that you consent to the use of that information as set out in this policy.

If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. If you do not agree with any such changes you can withdraw your consent as set out under ‘Your rights’ above.

We welcome your views about our Proper Sound Privacy Policy. If you would like to contact us with any queries, concerns or comments then please send an e-mail to info@propersound.co or alternatively, you can call on: 01625 500348.